1. Introduction and Purpose
At Dream AI Labs Ltd. (referred to as "Dream," "we," "our," or "us"), we prioritize the security and privacy of our users' ("you" or "your") data. This Privacy Policy explains how we collect, use, and protect your personal information while using our services. By accessing and using our services, you agree to the practices described in this Policy. We are dedicated to ensuring that your personal data and communications are kept safe and secure.
For any questions or additional information, feel free to contact us at hello@usedream.ai.
2. Scope of the Privacy Policy
This Privacy Policy applies to the use of our website and services, which are further described in our Terms of Service. It governs the collection, processing, and protection of all personal information gathered through Dream's services.
We define "Personal Information" as any data about an identifiable individual that is collected by us, except for aggregated data that cannot be used to identify an individual. The information we collect is used only for purposes described in this Policy.
2.1. User Consent
By using our services, including our website and applications, you agree to this Privacy Policy and our Terms of Service, and you consent to the collection, storage, processing, and disclosure of your Personal Information as outlined here.
If your organisation is subject to the General Data Protection Regulation (GDPR) (EU 2016/679), you may be required to sign or agree to a Data Processing Agreement with Dream to ensure full compliance when processing data within our services.
3. Collection of Personal Information
3.1. Information You Provide
When you register for Dream's services, we collect certain personal details including your name, email address, physical address, and any other information necessary for account creation and service delivery.
3.2. Information We Automatically Collect
Dream collects navigational information when you visit our website or use our services. This includes data like your IP address, browser type, operating system, geographical location, and how you interact with our platform.
3.3. Payment Information
We use third-party, PCI-compliant service providers to collect and process payment information when you subscribe to our services. Dream does not store sensitive payment details such as credit card numbers.
3.4. Children's Privacy
Our services are not intended for individuals under the age of 18. Dream does not knowingly collect personal data from anyone under 18. If you believe that data from a person under 18 has been collected, please contact us immediately at privacy@usedream.ai.
4. Use of Personal Information
4.1. Providing Services
We collect and process personal data to deliver the best possible service. This includes sending you relevant communication, notifications, and updates about our services.
4.2. Marketing Communications
If you opt-in, Dream may send marketing communications, newsletters, or promotional offers. You can unsubscribe at any time by clicking the "unsubscribe" link or by contacting us at hello@usedream.ai.
4.3. Improving Our Services
We use aggregated and anonymized data to analyse trends and improve the functionality and performance of Dream's services.
4.4. Legal Compliance and Security
We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests.
5. Security of Personal Information
Dream employs a range of industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes using encryption, secure servers, and monitoring tools.
While we strive to protect your data, no system is entirely foolproof. You are responsible for maintaining the confidentiality of your account credentials.
6. Cookies and Tracking Technologies
6.1. Cookies
Dream uses cookies to track your preferences and enhance your experience on our website. You can adjust your browser settings to decline cookies, but doing so may impact the functionality of certain features.
6.2. Web Beacons and Navigational Data
We also utilise web beacons (tracking pixels) to gather information about how users engage with our emails and services.
7. GDPR Compliance
For users in the European Economic Area (EEA), Dream is fully compliant with the General Data Protection Regulation (GDPR). Your GDPR rights include:
- Right of access: You can request to see the personal data we hold about you.
- Right to rectification: You may correct any inaccurate or incomplete personal information.
- Right to erasure: You may request the deletion of your data, subject to legal obligations.
- Right to restrict processing: You may limit how we use your data.
- Right to data portability: We can provide your data in a commonly used format upon request.
If you wish to exercise any of these rights, including the right to erasure (account deletion), contact us at privacy@usedream.ai.
8. Information Sharing
8.1. Third-Party Service Providers
Dream may share personal information with trusted third-party service providers to facilitate the delivery of our services. All third parties are bound by confidentiality agreements.
8.2. Legal Requirements
We may share personal information if required to do so by law or in response to a valid legal process.
8.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring company. You will be notified in advance.
9. Data Retention
We retain your personal data for as long as necessary to provide the service or as required by law. Once your account is closed, Dream will retain your information only as needed to comply with legal obligations or resolve disputes.
10. Data Transfers
As a global service, Dream may transfer your personal data to countries outside of your jurisdiction. We ensure that any transfer complies with applicable laws and that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).